Shipping policy

Aquí tienes el texto actualizado con el nuevo correo (en este fragmento no se mencionaba directamente el nombre de la marca, así que solo he modificado la dirección de contacto y aplicado algo de formato para que se lea mejor):

About Shipping We will prepare your shipment within 1 to 3 business days following the confirmation of your order. Orders placed during the week are typically processed within 1 business day, but those placed on Friday evenings or over the weekend may take slightly longer.

Once shipped, your order will be delivered within an estimated timeframe of 8 to 12 business days.

We strive to offer you a smooth ordering and shipping experience. If you have any questions or concerns, please do not hesitate to contact our customer service team at contact@trycelluvera.com.

Restocking Policy If your order is returned for any of the following reasons:

• Incorrect or incomplete shipping address provided during checkout.

• Delivery refused or denied by the recipient.

• Lack of response to the courier's redelivery attempts, when offered.

We reserve the right to charge a 50% restocking fee, which will be deducted from your refund.

Note: In some cases, carriers may offer a return option. If reshipment is refused or not completed within the timeframe set by the carrier, restocking fees will apply.

To avoid this, we strongly recommend double-checking your shipping details at the time of purchase and responding promptly to any issues related to delivery.